Most cancers affected person’s mind surgical procedure rescheduled because of Microsoft outage


A most cancers affected person says surgical procedure to take away a four-centimeter mass from her mind was cancelled this week — because of the worldwide IT glitch.  

Chantelle Mooney, 41, was because of have a craniotomy on Friday 19 July — however says the surgical procedure was cancelled because of the worldwide IT outage.  

Chantelle was recognized with stage 4B terminal cervical most cancers in February 2022 — which unfold to her lungs. 


Chantelle Mooney
Chantelle Mooney’s mind surgical procedure needed to be rescheduled because of the world Microsoft outage. Chantelle Mooney / SWNS

She was then informed three weeks in the past a mass had additionally been present in her mind – after she began experiencing weak spot down one facet.  

After initially being pushed again from Thursday, Chantelle arrived on the Royal Preston Hospital in Lancashire within the UK on Friday morning — anticipating to enter surgical procedure at 10 a.m.  

However whereas she was watching TV within the ready space earlier than being known as into theatre, she noticed the information that Microsoft know-how was going through outages throughout the globe. 

And she or he says 10 minutes later her surgeon arrived to elucidate they relied on Microsoft know-how for scans, emergency medicine, accessing medical information and extra. 

After spending the morning ready to see if the problem could be solved, at 1:30 p.m. she was informed the surgical procedure wouldn’t be going forward and was going to be pushed again to subsequent Friday. 


Chantelle Mooney
Chantelle Mooney’s mind tumor is 4 centimeters lengthy. Chantelle Mooney / SWNS

Chantelle, from Nice Harwood, Lancashire, stated: “I’ve received a secondary mind tumor – my main prognosis is terminal cervical most cancers. 

“The mind tumour was solely discovered three weeks in the past, it’s 4 centimetres throughout and needs to be eliminated as an emergency.

“We had been watching TV within the ready room and will see the Microsoft difficulty happening. 

“Ten minutes later the surgeon got here in and stated they will’t do the surgical procedure with out Microsoft.

“Lots of the instruments and scans use Microsoft and so they use it for emergency medicine. 

“They stated they will’t do the surgical procedure till the software program comes again up. 

“It’s an extended surgical procedure, it may be something from 4 to seven hours, and [after waiting] at 1:30 p.m. they got here again and stated there was no approach they had been going to do it, if it goes down once more it’s too dangerous. 

“On the time I used to be upset as a result of it had already been pushed again by a day. 

“However I didn’t realise how a lot it will have affected the operation, if it went down once more it will put my life in danger. 

“They wouldn’t have been capable of do mind scans, blood transfusions — they couldn’t even entry my medical information. 

“They actually didn’t need to cancel the surgical procedure due to how severe it’s however finish of the day my security comes first.” 

Lancashire Educating Hospitals NHS Basis Belief has been approached for remark. 

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